Ambulette Service in Staten Island

One United EMS provides ambulette service across Staten Island, the only New York City borough without a subway, where seniors and homebound residents rely almost entirely on roads and door to door vehicles to reach treatment. With roughly 85,000 Richmond County residents age 65 and older and four outpatient dialysis centers spread from Tompkinsville on the North Shore down to Eltingville on the South Shore, the borough generates steady demand for reliable non-emergency medical transportation. We move patients in wheelchair accessible lift vans and on stretchers to Staten Island University Hospital North in Ocean Breeze, Richmond University Medical Center on Bard Avenue, dialysis chairs at DaVita and Fresenius, and rehab beds at Carmel Richmond and Eger Health Care, every day of the week.

Our promise is simple. We show up on time, we get you safely from your front door to the treatment room, and we handle the securement, the stairs, and the billing so your family does not have to. Every ride uses Article 19-A certified drivers, Q-Straint securement, and a Braun hydraulic lift, backed by 24/7 dispatch and an on-time guarantee. We are fully licensed and insured, Medicaid accepted, and Medicare approved, serving every neighborhood from St. George to Tottenville.

What Is an Ambulette Service? (And How It Differs From an Ambulance)

An ambulette service is scheduled, non-emergency medical transportation for people who cannot safely use a taxi, car service, or public bus to reach medical care. On Staten Island that gap is wide. The Staten Island Railway runs only along the east shore from St. George to Tottenville and has no physical connection to the NYC subway, so wheelchair and stretcher patients have no rail option at all. An ambulette fills that void with a wheelchair accessible lift van staffed by a trained attendant.

An ambulance responds to emergencies with paramedics, lights, and sirens, and bills accordingly. An ambulette is the right tool when there is no emergency but the patient still needs a safe, assisted ride, for example a recurring dialysis run, a hospital discharge, or a follow up at a specialist. One United EMS focuses on that planned, recurring transport so you ride with a familiar provider who knows the difference between Hylan Boulevard at rush hour and the West Shore Expressway, and routes accordingly.

Ambulette Services We Provide in Staten Island

We cover the full range of seated and lying down transport that Staten Island patients and facilities request. That includes wheelchair accessible van transport for manual and electric chairs, stretcher transport for patients who cannot sit upright, ambulatory assist for those who can walk a few steps but need a steady arm, and bariatric transport on reinforced equipment rated for higher weight capacities.

Recurring services are the core of what we do here. Dialysis transportation to DaVita and Fresenius on a fixed thrice weekly schedule, hospital discharge rides home from Staten Island University Hospital and Richmond University Medical Center, nursing home and rehab transfers to and from Carmel Richmond, Eger, Sea View, and Silver Lake, plus doctor appointment transport across New Dorp, Great Kills, and New Springville. We also offer wait and return service so the same van and driver bring you home after a short appointment instead of leaving you to book a second leg.

Why Staten Island Families and Facilities Choose One United EMS

Staten Island is car dependent and spread out, and the hospitals are not close together. Staten Island University Hospital operates two divisions far apart, North in Ocean Breeze on Seaview Avenue and South in Prince's Bay on Seguine Avenue, while Richmond University Medical Center anchors the North Shore on Bard Avenue. Point to point routing across those clusters takes a provider who knows the island, not a dispatcher reading a map for the first time.

Families choose us because we back our claims with hard equipment and credentials rather than slogans. Every driver is an Article 19-A certified driver, every chair is locked down with Q-Straint securement, and every lift van carries a Braun hydraulic lift. We are fully licensed and insured, we run 24/7 dispatch, and we stand behind an on-time guarantee. Discharge planners and rehab coordinators across Richmond County use us because the van arrives when we said it would, which keeps beds turning and patients calm.

Our Door-Through-Door Process: From Pickup to Drop-Off in Staten Island

Many Staten Island patients live in two and three story homes and walk up apartments in St. George, Tompkinsville, and New Brighton, where there is no elevator. Curb to curb is not enough. We provide true door-through-door service, which means the attendant comes to the actual door, helps the patient out of the residence, and stays with them all the way into the clinic or hospital, not just to the sidewalk.

When stairs are involved, we send two-men stair assist so the patient is carried safely down and up without strain on the family. The driver confirms the appointment, plans the route around the Staten Island Expressway congestion feeding the Verrazzano-Narrows Bridge, secures the wheelchair with Q-Straint securement, and delivers the patient directly to registration. On the return, we reverse the process and make sure the patient is settled back inside before we leave.

Wheelchair, Stretcher and Bariatric Transport Options

Our fleet is an ADA-compliant fleet built for the range of needs we see across Richmond County. Wheelchair accessible vans use a Braun hydraulic lift so patients board seated, with no transfer required, and the chair is then anchored using four point Q-Straint securement. If you do not own a wheelchair, we can provide one for the trip.

For patients who cannot sit upright, stretcher transport moves them lying flat with an attendant monitoring the entire way, which is common for discharges from Staten Island University Hospital and inter-facility transfers to Sea View Hospital Rehabilitation Center on Brielle Avenue. For heavier patients, our bariatric transport uses reinforced ramps, wider gurneys, and higher capacity lifts. Whatever the mobility level, the patient is matched to the right vehicle and the right number of attendants before the van is dispatched.

Where We Take You in Staten Island: Hospitals, Dialysis, Rehab and Appointments

We run to every major medical destination on the island. Hospitals include Staten Island University Hospital North at 475 Seaview Avenue in Ocean Breeze, Staten Island University Hospital South at 375 Seguine Avenue in Prince's Bay, Richmond University Medical Center at 355 Bard Avenue in West New Brighton, and South Beach Psychiatric Center at 777 Seaview Avenue in Ocean Breeze.

For dialysis transportation we serve DaVita Staten Island Dialysis Center on Hylan Boulevard in Rosebank, DaVita Staten Island South Dialysis on Sneden Avenue in Eltingville, DaVita Victory Boulevard Dialysis in Tompkinsville, and Fresenius Kidney Care Seaview in Ocean Breeze. Rehab and nursing transfers go to Carmel Richmond Healthcare and Rehabilitation Center in Dongan Hills, Eger Health Care and Rehabilitation Center at 140 Meisner Avenue in Egbertville, Sea View Hospital Rehabilitation Center at 460 Brielle Avenue, and Silver Lake Specialized Rehab and Care Center at 275 Castleton Avenue in New Brighton. We also handle routine appointment transport to private offices near the Staten Island Mall in New Springville and along Forest Avenue.

Insurance, Medicaid and Pricing for Ambulette Service in Staten Island

One United EMS is Medicaid accepted and Medicare approved for qualifying non-emergency medical transportation. For Medicaid managed care members, ambulette trips on Staten Island are typically arranged and authorized through the state transportation broker, and our office handles that prior authorization and billing for you so there is no out of pocket surprise at pickup.

For private pay and facility billing, pricing depends on the level of service, ambulatory versus wheelchair versus stretcher, the distance, and whether stairs or wait and return are involved. A short wheelchair run within the island, for example New Dorp to SIUH North in Ocean Breeze, costs less than a stretcher discharge that crosses the Verrazzano Bridge to Brooklyn. We give a clear quote before the ride. Because we are fully licensed and insured, facilities can also set up standing accounts for recurring dialysis and rehab schedules.

How to Book Your Staten Island Ambulette Ride (Same-Day and Scheduled)

Booking is straightforward. Call our 24/7 dispatch line with the patient name, pickup address, destination, appointment time, and mobility level, and tell us whether there are stairs so we can assign two-men stair assist in advance. For recurring dialysis transportation we set up a standing schedule so you never have to call three times a week.

We recommend booking scheduled rides at least 24 hours ahead, especially for morning hospital appointments when the Staten Island Expressway is heaviest. That said, we accept same day requests whenever a van is available, including hospital discharges that come together on short notice. Our on-time guarantee means we plan the route around known congestion at the Verrazzano-Narrows Bridge approach and the West Shore Expressway, then build in buffer so the patient is never rushed and never late.

Serving Every Staten Island Neighborhood

Our coverage spans the whole borough, North Shore to South Shore. We pick up in St. George, Tompkinsville, New Brighton, West New Brighton, and Mariners Harbor on the North Shore, through Ocean Breeze, Dongan Hills, and New Dorp on the East Shore, and down to Great Kills, Eltingville, Prince's Bay, and Tottenville on the South Shore, including the established communities around Willowbrook and Sea View.

Because Staten Island has no subway, our routes lean on Hylan Boulevard, Richmond Avenue, Victory Boulevard, Amboy Road, and the West Shore Expressway, and we cross to Brooklyn over the Verrazzano-Narrows Bridge or into New Jersey via the Goethals, Bayonne, and Outerbridge crossings when an appointment is off island. Wherever you are in Richmond County, a One United EMS van can reach your door.